Privacy Policy

Effective Date: 1st February 2024

Survey Network ("we", "us", or "our") is committed to safeguarding your privacy and protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our Website www.surveynetwork.co.uk (the "Website").

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the Website.

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1. Information We Collect

We collect the following types of information:

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a. Personal Information

We may collect personally identifiable information ("Personal Information") such as:

  • Name
  • Email address
  • Telephone number
  • Address
  • Any additional information you voluntarily provide through contact forms or when subscribing to our services.

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b. Non-Personal Information

We may also collect non-personal information, which cannot be used to identify you directly. This includes:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on the Website
  • Time spent on each page
  • Referring website links

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2. How We Use Your Information

We use the information we collect for the following purposes:

  • To personalise your experience on the Website
  • To improve our Website and services
  • To respond to inquiries or customer service requests
  • To communicate with you regarding our services, including newsletters or updates
  • To analyse website traffic and usage
  • To comply with legal obligations or resolve disputes
  • To prevent fraud or misuse of our Website
  • For marketing purposes (e.g., targeted advertising via Facebook Pixel)

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3. Sharing Your Information

We do not sell, trade, or rent your Personal Information to third parties. However, we may share your information in the following cases:

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  • Service Providers: With trusted third-party service providers who help us operate the Website or offer services, such as Google Analytics or Facebook Pixel.
  • Legal Obligations: To comply with laws, such as anti-money laundering regulations.
  • Business Transfers: If our business is sold or merged, your data may be transferred as part of the transaction.

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4. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies, such as:

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  • Facebook Pixel and Google Analytics: These tools track user behaviour and help personalise advertising.
  • Cookies: Small files stored on your device to improve your browsing experience. For more information, please refer to our [Cookie Policy].

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You may choose to disable cookies in your browser settings, but this could limit some functionalities of the Website.

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5. Data Security

We implement appropriate technical and organisational measures to protect your Personal Information from unauthorised access, alteration, or disclosure. While we strive to protect your data, we cannot guarantee its absolute security due to the inherent risks of using the internet.

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6. Your Rights

Depending on your location, you may have the following rights regarding your Personal Information:

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  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccuracies in your personal data.
  • Deletion: Request the deletion of your personal data at any time.
  • Objection: You have the right to object to our processing of your data.
  • Data Portability: Request your data in a structured, machine-readable format.

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To exercise any of these rights, please contact us at luke@surveynetwork.co.uk 

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7. Third-Party Advertising

We may advertise on third-party websites and social media platforms, such as Facebook, based on your interactions with our Website. This is done using tracking tools like Facebook Pixel, which analyse your behaviour for personalised advertising.

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8. Third-Party Links

Our Website may contain links to other websites not maintained by us. We are not responsible for the privacy practices or content of these third-party websites. Please check their privacy policies before providing any personal information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the effective date updated accordingly. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

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10. Cookie Policy

Our Website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help improve website functionality and analyse user interactions.

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a. Types of Cookies We Use

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  • Essential Cookies: Necessary for website functionality, such as logging in or accessing secure areas.
  • Analytics Cookies: Help us understand how users interact with the Website (e.g., Google Analytics).
  • Marketing Cookies: Used for personalised advertising (e.g., Facebook Pixel).

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b. Managing Cookies

You can adjust your cookie settings in your browser. Disabling cookies may impact certain website functionalities. For more information, visit our Cookie Settings page.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

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Survey Network
Contact: luke@surveynetwork.co.uk
Address: Headquarters, 3a Oakmede Place, Binfield, RG42 4JF, United Kingdom

This privacy policy was last updated on 10th February 2025

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Additional Information:

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  • You have the right to request the deletion of your personal data unless legal obligations, such as anti-money laundering laws, require us to retain certain information.
  • We use tools like Facebook Pixel and Google Analytics to track user interactions for personalised advertising and service improvement.